Cloud Portal: The Support Tab
Use the Support tab to contact RavenDB's support personnel.
- Support can help you assemble a production cluster that's correct for your needs, solve technical issues, or understand more about product-specific and general issues.
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You can also use the support tab to write us your feedback and suggestions.
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In this page:
The Support Tab
The root selection is between submitting a support call regarding a general topic or a product-specific one.
Submit a General Support Call
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A. Choose to raise a general question
B. Choose the issue's severity: Minor, Normal, or Critical.
C. Write your question in your own words
D. Send us your support call
An explanation regarding each severity level (minor, normal or critical) appears as you select the level.
Be sure you understand what each of the three stands for, so your call would be properly prioritized.
Submit a Product-Specific Support Call
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A. Choose to raise a Product-specific question
B. Choose the product you relate to
C. Choose the issue's severity: Minor, Normal, or Critical.
D. Write your question in your own words
E. Send us your support call
Support Entitlement
Your support requests will be prioritized by their severity and your product plan.
- Support for Free users
Our Free support includes the availability of your cloud instance services, response to any connectivity issues, and your participation in mailing lists and forums. - Professional
Paid products get all the support they need to get their instances up and running.
Additional monitoring of your system, focus on building better RavenDB applications, and architectural guidance.
We also provide bug fixes, email and phone support, and access to RavenDB's core developers. - Production
24/7 Support.
| Tier | SLA |
|---|---|
| Free | No |
| Professional | Sun-Thu, 8:00-18:00 (GMT+2), Reply within a day |
| Production | Reply within 2 hours |
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