RavenDB support options
REQUEST SUPPORT
Community
Professional
Production
Mailing Lists and Forums
Bug Fixes
Email and Phone Support
Access to RavenDB Core Developers
24/7 availability
SLA
Next day SLA Sun-Thu | 8:00-18:00 GMT+2
2 hour SLA
Need to purchase support separately from the license?
Looking for support options for older versions?
Please contact us and we will do our best to help you.
Looking for support options for older versions?
Please contact us and we will do our best to help you.
Support contracts purchased at a later date than the original licensing
will take two weeks to go into effect and will be a subject to custom pricing.
will take two weeks to go into effect and will be a subject to custom pricing.
End of Support
| Version | LTS | End of Enhancements 1 | End of Support 2 | Extended Support |
|---|---|---|---|---|
| 5.1 | --- | --- | --- | N/A |
| 5.0 | --- | 31 January 2021 | 31 May 2021 | N/A |
| 4.2 | Yes | 30 September 2020 | --- | N/A |
| 4.1 | --- | Expired | Expired | N/A |
| 4.0 | --- | Expired | Expired | N/A |
| 3.5 | --- | Expired | 31 December 2020 | Contact us |
| 3.0 | --- | Expired | Expired | Contact us |
| 2.5 | --- | Expired | Expired | Expired |
| 2.0 | --- | Expired | Expired | Expired |
| 1.0 | --- | Expired | Expired | Expired |
1 End of Enhancements
Period of time in which we can make a backward compatible minor additions to the Client API and Server functionality.
This period ends 2 months after next version of RavenDB is released.
2 End of Support
1) For LTS this period ends 12 months after next LTS version of RavenDB is released.
2) For non-LTS this period ends 6 months after next version of RavenDB is released.
