RavenDB support options

Community Free
Professional 20% license cost
Production 30% license cost
Mailing Lists and Forums
Bug Fixes
Email and Phone Support
Access to RavenDB Core Developers
24/7 availability
Next day SLA Sun-Thu | 8:00-18:00 GMT+2
2 hour SLA

Need to purchase support separately from the license?
Looking for support options for older versions?
Please contact us and we will do our best to help you.

Support contracts purchased at a later date than the original licensing
will take two weeks to go into effect and will be a subject to custom pricing.

End of Support Link Icon

Version LTS End of Enhancements 1 End of Support 2 Extended Support
5.2 Yes N/A
5.1 Expired 31 Dec 2021 N/A
5.0 Expired Expired N/A
4.2 Yes Expired 30 Jun 2022 N/A
4.1 Expired Expired N/A
4.0 Expired Expired N/A
3.5 Expired Expired Contact us
3.0 Expired Expired Contact us
2.5 Expired Expired Expired
2.0 Expired Expired Expired
1.0 Expired Expired Expired
1 End of Enhancements

Period of time in which we can make a backward compatible minor additions to the Client API and Server functionality.
This period ends 2 months after next version of RavenDB is released.

2 End of Support

1) For LTS this period ends 12 months after next LTS version of RavenDB is released.
2) For non-LTS this period ends 6 months after next version of RavenDB is released.