Support requests are handled through a paid support plan. Check the options below to see what's included, or contact us if you're not sure where to start.
Need Help with RavenDB?
What can we help you with?
Please fill in the form below and we will contact you directly, for general questions please use our contact form.
RavenDB support options
Mailing Lists and Forums
Bug Fixes
Email and Phone Support
Access to RavenDB Core Developers
24/7 availability
SLA
Next Business Day(Available Sunday-Friday, Business Hours)
2 hour SLA
Need to purchase support separately from the license?
Looking for support options for older versions?
Please contact us and we will do our best to help you.
Support contracts purchased at a later date than the original licensing
will take two weeks to go into effect and will be a subject to custom pricing.
End of Support
| Version | LTS | End of Enhancements1 | End of Support2 | Extended Support |
|---|---|---|---|---|
| 7.2 | Yes | — | — | — |
| 7.1 | — | April 2, 2026 | August 31, 2026 | N/A |
| 7.0 | — | Expired | Expired | N/A |
| 6.2 | Yes | Expired | June 30, 2027 | N/A |
| 6.0 | — | Expired | Expired | N/A |
| 5.4 | Yes | Expired | Expired | Yes |
| 5.3 | — | Expired | Expired | N/A |
| 5.2 | Yes | Expired | Expired | Yes |
| 5.1 | — | Expired | Expired | N/A |
| 5.0 | — | Expired | Expired | N/A |
| 4.2 | Yes | Expired | Expired | Yes |
| 4.1 | — | Expired | Expired | N/A |
| 4.0 | — | Expired | Expired | N/A |
| 3.5 | — | Expired | Expired | Contact us |
| 3.0 | — | Expired | Expired | Contact us |
| 2.5 | — | Expired | Expired | Expired |
| 2.0 | — | Expired | Expired | Expired |
| 1.0 | — | Expired | Expired | Expired |
1 End of Enhancements
Period of time in which we can make a backward compatible minor additions to the Client API and Server functionality. This period ends 2 months after next version of RavenDB is released.
2 End of Support
1) The Long-Term Support (LTS) period ends either 12 months after the next LTS version is released or at least 3 years after the initial release of that LTS version. The calculated support period will then be aligned to the end of either the first half of the year (June 30th) or the second half of the year (December 31st). 2) For non-LTS this period ends 6 months after next version of RavenDB is released.