RavenDB support options

Free
20% license cost
Professional
30% license cost
Production

Mailing Lists and Forums

Bug Fixes

Email and Phone Support

Access to RavenDB Core Developers

24/7 availability

SLA

Next day SLA Sun-Thu | 8:00-18:00 GMT+2
2 hour SLA

Need to purchase support separately from the license?
Looking for support options for older versions?
Please contact us and we will do our best to help you.

Support contracts purchased at a later date than the original licensing
will take two weeks to go into effect and will be a subject to custom pricing.

End of Support Link Icon

Version LTS End of Enhancements 1 End of Support 2 Extended Support
6.0 N/A
5.4 Yes Expired N/A
5.3 EXPIRED EXPIRED N/A
5.2 Yes Expired Expired Yes
5.1 Expired Expired N/A
5.0 Expired Expired N/A
4.2 Yes Expired EXPIRED Yes
4.1 Expired Expired N/A
4.0 Expired Expired N/A
3.5 Expired Expired Contact us
3.0 Expired Expired Contact us
2.5 Expired Expired Expired
2.0 Expired Expired Expired
1.0 Expired Expired Expired
1 End of Enhancements

Period of time in which we can make a backward compatible minor additions to the Client API and Server functionality.
This period ends 2 months after next version of RavenDB is released.

2 End of Support

1) For LTS this period ends 12 months after next LTS version of RavenDB is released.
2) For non-LTS this period ends 6 months after next version of RavenDB is released.