All I hear about is the bad stuff

I recently got an email from a customer. It was a very strange interaction. The email basically said:

I wanted to let you know that I recently had to setup a new server for an existing application of mine. I had to find an old version of RavenDB and I was able to get it from the site.

This is the first time in quite some time (years) that I had to touch this. I thought you would want to know that.

I do want to know that. We spend an inordinate amount of time trying to make sure that Things Work. The problem with that approach is that if we do things properly, you won’t even know that there is a challenge here that we overcome.

Our usual interaction with users is when they run into some kind of a problem. Hearing about the quite mode, where RavenDB just worked and no one paid attention to it in a few years is a breath of fresh air for me and the team in general.