Troubleshooting: Sending support ticket

When sending a support ticket, it is good to include as much information about the issue as you can. The following article describes what can be send along with the issue description to let us better understand your problem.

  1. Server and client version
  2. Web Traffic logs. We recommend using a FiddlerCap recorder which will create a SAZ file that we can analyze further:
    • Download FiddlerCap
    • Close all instances of Internet Explorer (or other browsers).
    • Run the FiddlerCapSetup.exe file.
    • FiddlerCap will start automatically when the installer completes.
    • Inside FiddlerCap press Clear Cookies button and then the Clear Cache button.
    • Inside FiddlerCap, click the 1. Start Capture button.
    • Record web traffic using your application.
    • To add a screenshot to your capture, press the +Screenshot button inside FiddlerCap.
    • Inside FiddlerCap, click the 2. Stop Capture button.
    • Click the 3. Save Capture button. Save the .SAZ file to your desktop.
  3. Debug Info Package. RavenDB supports creating a info package (statistics, queries, requests, hardware information, etc.) that can be database scoped or server scoped. Database scoped package can be created in: Studio -> Status -> Gather Debug Info, for server scoped package go to Studio -> Manage Your Server -> Gather Debug Info.
  4. Server logs
  5. Statistics
  6. Unit test

Monitoring local traffic

The easiest way to monitor traffic sent to http://localhost or is to provide a machine name instead of localhost or For example if your RavenDB server address is http://localhost:8080 then in an application config file change it to http://[machine-name]:8080. You can also use one of these two aliases instead: http://ipv4.fiddler, http://localhost.fiddler.

For an ASP.NET application you can also configure proxy server as follow:

    <proxy bypassonlocal="False" usesystemdefault="True" proxyaddress="[port number]" />

By default Fiddler listens on port 8888 and FiddlerCap on 8889.

Using Fiddler with Java API

Copy following code to your application:

public static void useFiddler(IDocumentStore store) {
  store.getJsonRequestFactory().addConfigureRequestEventHandler(new FiddlerConfigureRequestHandler());

public static class FiddlerConfigureRequestHandler implements EventHandler<WebRequestEventArgs> {
  public void handle(Object sender, WebRequestEventArgs event) {
    HttpRequestBase requestBase = (HttpRequestBase) event.getRequest();
    HttpHost proxy = new HttpHost("", 8888, "http");
    RequestConfig requestConfig = requestBase.getConfig();
    if (requestConfig == null) {
      requestConfig = RequestConfig.DEFAULT;
    requestConfig = RequestConfig.copy(requestConfig).setProxy(proxy).build();


And configure fiddler with given DocumentStore:

try (IDocumentStore store = new DocumentStore("http://localhost:8080").initialize()) {
  // your code

Writing unit tests

The NuGet package has been created for easier RavenDB test creation and can be downloaded here.

The package contains base class (RavenTestBase) with various methods useful for test creation:

  • NewDocumentStore - method that creates a new EmbeddableDocumentStore.
  • NewRemoteDocumentStore - method that creates a new DocumentStore and starts the Server.
  • WaitForIndexing - waits for the indexing to complete for all indexes.
  • ...and many more

public class SampleTestClass : RavenTestBase
	public class Employees_ByFirstName : AbstractIndexCreationTask<Employee>
		public Employees_ByFirstName()
			Map = employees => from employee in employees
							   select new

	public void SampleTestMethod()
		using (DocumentStore store = NewRemoteDocumentStore())
			new Employees_ByFirstName().Execute(store);

			using (IDocumentSession session = store.OpenSession())
				session.Store(new Employee
					FirstName = "John",
					LastName = "Doe"



			using (IDocumentSession session = store.OpenSession())
				var employees = session
					.Query<Employee, Employees_ByFirstName>()
					.Where(x => x.FirstName == "John")

				Assert.Equal(1, employees.Count);
				Assert.Equal("John", employees[0].FirstName);
				Assert.Equal("Doe", employees[0].LastName);