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Cloud Portal: The Support Tab

Use the Support tab to contact RavenDB's support personnel.


The Support Tab

"Support Tab"

The root selection is between submitting a support call regarding a general topic or a product-specific one.


Submit a General Support Call

"Support General Message"

  • A. Choose to raise a general question
    B. Choose the issue's severity: Minor, Normal, or Critical.
    C. Write your question in your own words
    D. Send us your support call

An explanation regarding each severity level (minor, normal or critical) appears as you select the level.
Be sure you understand what each of the three stands for, so your call would be properly prioritized.


Submit a Product-Specific Support Call

"Support Product-Specific Message"

  • A. Choose to raise a Product-specific question
    B. Choose the product you relate to
    C. Choose the issue's severity: Minor, Normal, or Critical.
    D. Write your question in your own words
    E. Send us your support call

Support Entitlement

Your support requests will be prioritized by their severity and your product plan.

  • Support for Free users
    Our Free support includes the availability of your cloud instance services, response to any connectivity issues, and your participation in mailing lists and forums.
  • Professional
    Paid products get all the support they need to get their instances up and running.
    Additional monitoring of your system, focus on building better RavenDB applications, and architectural guidance.
    We also provide bug fixes, email and phone support, and access to RavenDB's core developers.
  • Production
    24/7 Support.
Tier SLA
Free No
Professional Sun-Thu, 8:00-18:00 (GMT+2), Reply within a day
Production Reply within 2 hours