Cloud Portal: The Support Tab

Figure 1 - Support Tab

The root selection is between submitting a support request regarding a general topic or a product-related one.

Submit a General Support request

Figure 2 - Support General Message

1. Select to raise a general question.
2. Select the expected response time: Standard, Next business day, or Within 2 hours.
3. Enter your support request title.
4. Enter your question.
5. Submit your support request.

You can read more about the Response time types in the Support page.

Submit a Product-Related Support Request

Figure 3 - Support Product-Related Message

1. Select to raise a Product-related question.
2. Select the product you relate to.
3. Select the expected response time: Standard, Next business day, or Within 2 hours.
4. Select the issue category.
5. Select the option associated with the instance restart action.
6. Enter your support request title.
7. Enter your question.
8. Submit your support request.

You can read more about the Response time types in the Support page.

Request to enable the Cloud Support option

Figure 4 - Request to enable the Cloud Support option

To request the Cloud Support option, please click the Request Cloud Support Activation button. This will show you Support Activation Request Form. There you can select type of support you want to activate and send a support request to our RavenDB Cloud support team with Request Activation button.

Figure 5 - Support Activation Request Form

After verification, the support team will add the support option to your account, which will be confirmed in a separate email.

You can read more about available support options in the Support page.